Business Development Representative

Kia of West Chester is seeking a proactive and customer-focused Business Development Representative to join our team. As the first point of contact for potential customers, you’ll play a vital role in building positive relationships, supporting our sales team, and driving the success of our dealership.

Why Join Us?

• Supportive Training: Whether you're experienced or new to the field, our onboarding will set you up for success.
• Career Growth: Opportunities for advancement within a growing dealership.
• Team Culture: Join a friendly, supportive team that values collaboration and customer satisfaction.

Key Responsibilities

• Engage with potential and returning customers via phone, email, and in-person interactions.
• Schedule appointments and communicate effectively with internet clients using prepared scripts to ensure consistent messaging.
• Accurately document all interactions in the Dealership Management System to keep customer records up-to-date.
• Coordinate with the sales team to follow up on appointments and ensure successful outcomes.
• Proactively reach out to existing customers with relevant offers, maintaining positive customer relationships.
• Contribute to an exceptional customer experience and align with our continuous improvement goals.

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or a related field preferred.
• Prior experience in customer service or a similar role is a plus, but not required; we provide training.
• Excellent communication skills, both verbal and written.
• Proficient in using communication platforms such as phone, email, and CRM systems.
• Passionate about customer service with a commitment to creating positive experiences.
• Knowledge of automotive products is a bonus, though not required.

If you're ready to make an impact in a dynamic environment, we’d love to hear from you! Apply today to start your journey with Kia of West Chester.