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The Department of Insurance and Financial Services (DIFS) is seeking an individual to work in public service as a Departmental Analyst in Office of Consumer Services. This is an opportunity to build a lifelong career doing work that truly matters - helping to protect consumers and maintain public confidence in Michigan’s insurance and financial services industries.

The right candidate will serve as part of the Office of Consumer Services, which provides protection, assistance, and guidance to Michigan residents who have questions or problems concerning property, casualty, health and life insurance, annuities, and other financial services. The function of the position ensures the equitable treatment and consideration of consumers through the review and analysis of consumer complaints and the actions of DIFS’ licensees to determine compliance with statutes and policy language. This position will require you to communicate with consumers, licensees, legislative offices, and other state departments on a daily basis. Effective written and verbal communication is essential to ensure the concerns identified in consumer complaints are addressed.

Ideal candidates will have:

  • The drive to serve the people of the State of Michigan and make a difference in an important role that supports Michigan individuals and businesses.
  • The ability to thrive in a dynamic, collaborative, and high-tech environment while demonstrating sound professional judgement and decision-making.
  • A curious and analytical mind capable of analyzing complex statutes, policy forms, and converting this information into an easy to understand, consumer friendly format.
  • The ability to communicate clearly, concisely, and effectively both orally and in writing.
  • The desire to work closely with colleagues and management to solve problems.
  • The ability to work well both independently and within a team.

Other job features:

  • Participation in webinars, conference calls, and employee development training.
  • DIFS is looking for a team member who has an interest in helping others, who wants to learn and grow as a professional, and who wants to enjoy all the exciting things life in Michigan has to offer. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
  • This position provides competitive pay, retirement, health, vision, and dental benefits. For more information about this posting, click  HERE (Download PDF reader)
     
    Work Location: This is an in-person position based in Lansing, Michigan, with the possibility for a hybrid work schedule where you would work from home up to three days per week, following a training period if approved.
     
    Please submit a cover letter, resume, and copy of official college transcripts. In addition, please attach a sample of your business writing that is at least one page in length.
     
    An "official college transcript" must contain the college/university name and address, the degree conferred and date granted, coursework completed, and the Registrar's signature and/or seal. A scanned or electronic copy is acceptable, as long as it contains the elements listed above. The college/university does not have to send the transcripts directly to DIFS.

    Failure to attach the requested documents may result in your application being screened out. 

    NOTE:  The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.  Any applicant that is suspected of using AI software for any portion of the selection process may be screened out. 

    DIFS is a Silver-Level Veteran-Friendly Employer, committed to recruiting, training, and retaining veterans and their spouses.

Required Education and Experience

Education
Possession of a bachelor's degree in any major.

Experience 

Departmental Analyst 9
No specific type or amount is required.

Departmental Analyst 10
One year of professional experience.

Departmental Analyst P11
Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.

Alternate Education and Experience

Departmental Analyst 9 - 12 
Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement.

Additional Requirements and Information

View the job specification at: http://www.michigan.gov/documents/DepartmentalAnalyst_12505_7.pdf (Download PDF reader)