Microcomputer/ Network Specialist 2 (PCN 25-0383

What You Will Be Doing
This position supervises and leads a team of four IT Help Desk professionals in the Department of Revenue.
 
The IT Help Desk administers IT support to everyday hardware and software technologies such as; desktop and laptop computers, email, network, Windows and Microsoft Office and other business applications.

Who We Are Looking For

• Computers: Knowledge of circuit boards, processors, chips, and computer hardware and software, including applications and programming.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.
• Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
• Managing Performance: Takes responsibility for employees' performance by setting and communicating expectations and goals that are specific and measurable, tracking progress against goals, supporting employees' efforts to achieve job goals (by providing resources, removing obstacles, acting as a buffer, etc.), ensuring feedback, and addressing performance problems and issues promptly.

If this sounds like your skill set, please submit your complete application through Workplace Alaska!