IT Support Engineer
The Role
At Taiwan Semiconductor Manufacturing Company (TSMC), We Develop the Technologies that Shape the Future and Change the World! We are seeking the engineer looking for challenges to join our support center team at TSMC Arizona Fab. You bring vast technical knowledge and customer service skills to complete an array of tasks, requests, and maintenance duties.
The successful candidate will have solid IT skill, the growth mindset to learn the newest IT technology and the world-class business, and a strong willing to change the world. TSMC offers an industry-leading competitive total compensation package. Let’s unleash innovation together, come join us.
Responsibilities
- Be able to communicate technical information in an accessible manner to non-technical employees.
- Ensure uninterrupted operations of business-critical systems such as Fab systems and applications.
- Assist colleagues across the organization, including remote employees, with IT difficulties.
- Be responsible to cases tracing and follow-up from user or system alarm notifications.
- Evaluate resolutions and determine proactive measures to preempt future issues.
- Develop the smart monitor systems to auto-detect, diagnose and recover the systems.
Requirements
- Bachelor's degree in related IT field, such as computer science, MIS, mechanical or electrical engineering, or equivalent work experiences.
- Prior IT experience or similar technical function is a plus.
- Language skill such as Python, Go or Node.js, or scripting is a plus.
- Be willing to take the challenges and changes.
- View problem solving as an opportunity to improve the systems.
- Embrace automation over manual effort.