Product Support Engineer, Thermal Systems
The Role
Tesla is seeking a Product Support Engineer for Thermal system. This role is at a key connection point between our worldwide service centers and the development and production base in Silicon Valley, California. You need to be able to efficiently work with large amounts of information in order to process new methods and make the correct conclusions in a timely manner. A strong technical background in diagnosing complex electromechanical systems with heavy software content and deployed in safety-critical applications is required. You will perform supporting activities for engineering and manufacturing to allow a future sustainable product. This engineer must be passionate about the product, a strong critical thinker with great fluency understanding technical system-level architecture and issues. Additional training expertise and proven ability in supporting technicians/field Engineers/Engineering teams is essential.
Diagnostic Responsibilities
· Debug systems and perform diagnostics on field failures both remotely - looking at data logged by the vehicle, and directly in the field.
· Coordinate with design and development teams to perform further root cause analysis with component owners where necessary.
· Work with quality and manufacturing teams to ensure new issues are fully investigated and that countermeasures are in place.
· Regular collaboration with worldwide service teams to ensure consistent and stable global service operations.
· Define requirements for on-board diagnostic methodologies for use in the aftersales world and work with the firmware development team to implement.
· Develop and document troubleshooting and remote diagnosis techniques with service technicians, technical support specialists and regional technical specialists.
· Be the subject matter expert liaison between service engineering team and system design, quality, and manufacturing teams by communicating the latest product changes and information to the rest of the team.
· Some occasional travel to perform onsite root cause analysis and training is necessary.
· Availability for occasional off-hours calls and work.
Systems Responsibilities
· Review existing and proposed Thermal system standards and assess their impact on current or future Tesla products
· Bring visibility to development teams by summarizing and distilling existing standards and market direction. Make proposals to engineering design and department heads on the direction Tesla should take.
· Engage with standards committees to represent and drive Tesla’s interests.
· Review user experience issues and deficiencies, and escalate those to development teams that can be addressed by firmware or hardware improvements and/or revised functional specifications.
· Collaborate tightly with Tesla’s hardware and software teams to ensure efficient and economical implementation and validation of new features, components, and systems.
· Identify improvements for serviceability of the product for the purpose of reducing costs.
Requirements
· Hands-on experience in test, validation, and development activities of automotive system.
· Experience with Thermal related systems.
· Experience with full product cycles from prototype to production.
· Able to read and interpret mechanical drawings and electrical schematics, experience with CAD systems such as CATIA a plus.
· Bachelor or Master degree in Automotive Technology / Mechanical Engineering / Mechatronics or similar.
· Be fluent in English (additional foreign languages a plus)
· Experience with data acquisition and analysis and processing tools, including one or more programming or scripting languages is a plus