Brokerage Directors for UCP Mentors & UCP Connections
Are you seeking a different kind of leadership position, one where you are working with people from diverse backgrounds that experience disabilities and your mission is to support them to live the life of their dreams—whether that’s living independently, working in a great job, or pursuing their interests and hobbies? If so, UCP Oregon is currently seeking two “Brokerage Directors” for our two brokerages--UCP Mentors & UCP Connections.
The Brokerage Director approaches this work through the principles of self-determination utilizing person-centered strategies that empower people with disabilities. They will create and support opportunities for Customers, families, and team members to showcase their strengths and talents. At UCP Mentors, we encourage a culture of IDEAS (Inclusion, Diversity, Equity, Accessibility, and Support) to build a strong support network for the Customers that access our services.
The Brokerage Director takes the lead on strategic planning, community-building, contracts, and engagement with State and local partners. They are responsible for the effective operation of an In-Home Support Services Brokerage, including case management services, daily operations, community partnerships, financial oversight, team cohesion, and organizational structure. The right candidate will work collaboratively with Customers, community partners, and team members to maintain and enhance supports.
Duties:
Leadership/Management:
- Acts as a resource for employees, customers, families, and community partners; shares knowledge, engages in problem-solving, and pro-actively evaluates the needs of customers and employees.
- Advocates for the expressed interests of customers, families, key community partners, and team members.
- Acts as the emergency contact for the brokerage on evenings, weekends, and holidays.
- Leads and/or participates in agency, community, state, and local workgroups; acts as a liaison to local and state community partners.
- Works collaboratively with the leadership team; oversees the collaborative effort of direct reports to assure the effective management of the department.
- Participates on UCP Oregon’s senior management team.
- Leads strategic planning efforts to develop goals and objectives for the brokerage; assists in UCP Executive Board, Connections Advisory Board, and team planning of services and setting of goals based upon the evaluation of services; operationalizes the agency mission for the brokerage.
- Facilitates cooperative working relationships between staff, vendors, service providers, customers, families, and other constituents.
- Demonstrates a management style that fosters open communication and a willingness to listen to divergent ideas.
Supervision & Training:
- Oversees the hiring, training, and supervision of brokerage employees in partnership with supervisors.
- Consults on training initiatives; develops and implements in-house trainings.
- Mentors lead staff.
- Addresses and mediates complaints or conflicts between team members.
- Addresses performance concerns in accordance with agency policies.
Quality Assurance:
- Oversees the establishment and implementation of quality assurance measures that assure compliance with State and Federal guidelines and brokerage policies related to customer service, proper documentation, and processes.
- Oversees the development of agency policies and procedures.
- Monitors the quality and quantity of work performed by Personal Agents.
- Oversees and coordinates field reviews and other audits, as required.
- Oversees the development and implementation of systematic strategies to obtain feedback from the people we support to measure the quality of services.
Financial Management:
- Oversees budget development and fiscal monitoring for the brokerage.
- Monitors billing for case management services.
Operations Management:
- Oversees administrative and operational responsibilities are completed in a timely manner.
- Facilitates contracts with subcontractors and ensures quality of services from subcontractors.
- Oversees compliance of contractual, federal, state, and county regulations including data collection and reporting requirements.
- Provides technical assistance & training outside of UCP to improve the quality of services for people with disabilities in the greater community.
- Spearheads and facilitates the development and expansion of existing or new community resources.
- Engages in advocacy and community-building initiatives.
- Assures key changes, initiatives, policies, and resources are communicated to employees, UCP leadership, customers, and community partners.
- Engages in and coordinates marketing efforts to bring in new customers.
Customer Service:
- Addresses complaints from customers, families, direct service providers, and community partners.
- Provides caseload consultation; responds to critical and unusual incidents.
- Acts as the initial contact for new or potential customers and enrolls new customers.
- Solicits feedback from customers, develops response, and facilitates customer engagement opportunities; assures key decisions are informed by customers whenever possible.
- Facilitates and supports the Connections Advisory Board.
To Apply:
- This position closes on July 30th, 2021 at 5pm.
- It’s easy to apply! Visit http://www.ucpaorwa.org/careers.html and look for the “Brokerage Directors for UCP Mentors & UCP Connections” job opening. Then answer a few questions and send a resume and cover letter.
- UCP Oregon is an Equal Opportunity Employer, and actively seeks applicants from diverse backgrounds. UCP considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law. We encourage BIPOC, LGBTQ+ individuals, and people who experience disabilities to apply.
- Find out more about UCP Oregon at: http://www.ucpaorwa.org/.