Technology Support Specialist #2299
Date Closing: Apps reviewed 12/03/2020
POSTING #: 2299
WORK HOURS:
Full-time, 8 hours per day, 12 months per year
JOB DUTIES:
Provides outstanding service to all district technology users. Works as a team player to solve problems that will lead to successful use of technology throughout the District. Demonstrates a positive relationship with all users to ensure they have a positive technology learning experience. Prioritizes tasks and manages time to ensure end users satisfaction.
Primary Tasks:
- Responsible for district-wide repair and maintenance of equipment and technical services
- Works with building level support technicians to train them in software installation and hardware/software maintenance and troubleshooting
- Researches unresolved problems and communicates potential solutions to users
- Troubleshoots problems on-site or remotely that have been escalated by Technology Integration Instructional Coaches and other staff
- Provides technical support for assessments on site or remotely
- Develops and maintains documentation processes of various procedures and practices
- Demonstrates outstanding customer service skills
- Performs other duties as needed and required
- Reports to the Network Administrator
QUALIFICATIONS:
Knowledge of the following systems is preferred: Casper/JSS, Google Apps for Education, Mac OS, iOS. Minimum two year degree or equivalent experience required.
Outstanding candidates will be:
- Welcoming to all students and staff
- Patient and understanding while helping everyone
- Self directed
- A self learner
- A great communicator, both in person and digitally
- A problem solver
SALARY:
Based on the Technology Support Specialist Step 1 at $26.47 per hour.
DEADLINE:
Applications will be reviewed beginning December 3, 2020.
NOTE:
Candidates must pass a criminal background check in order to be eligible for employment.