Police Call Taker
POLICE CALL TAKER - Range 31 / APD
Salary
$32.00 - $44.01 Hourly
Location
4501 Elmore Road, Anchorage, AK
Job Type
Regular / Full Time
Job Number
2026-00560
Department
Anchorage Police Department
Division
Emergency Communications Center
Opening Date
08/19/2026
Closing Date
9/3/2026 11:59 PM Alaska
Job Information
Open to the general public and any current Municipal employee.
This position is represented by the Anchorage Police Department Employees Association (APDEA) and is subject to the provisions of the current contract between the Municipality of Anchorage and the APDEA.
DEPARTMENT: Anchorage Police Department
HOURS OF WORK: Varies during training; 3-12s/1-8 schedule, which consists of twelve (12) hour shifts during three (3) consecutive twenty-four (24) hour periods in one week, and twelve (12) hour shifts during three (3) consecutive twenty-four (24) hour periods and one eight (8) hour shift during the other week, for a total of 80 scheduled hours in one pay period, with the schedule starting midway of the 8 hour shift. Must be willing to workdays or nights with various days off, as well as weekends and holidays.
LOCATION: 4501 Elmore Road
To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.
Example of Duties
Under supervision, performs a variety of radio dispatch, public information, and clerical duties in support of the Anchorage Police Department's Communications Center. Works with considerable independence of judgment and action within defined policies and instructions in deciding whether, where, and when emergency personnel should be dispatched. Perform other duties as assigned.
The Police Call Taker is distinguished from the Police Dispatcher in that the Police Call Taker does not act on but rather forwards emergency information to the Police Dispatcher who then makes the decision on emergency personnel responses.
Additional Information:
Performs a variety of telephone, dispatch, public information and clerical duties in support of the Anchorage Police Department's Communications Center. Answers emergency 911 and non-emergency calls, determines nature of call and routes it to the proper agency, or takes appropriate action to complete call for service. Obtains all pertinent information necessary for assignment of required resources. Establishes priority of complaints and determines level of response necessary. Enters appropriate data on dispatch cards, computer and report forms, as required. Retrieves information from law enforcement information systems, local, state and national. Operates Computer Aided Dispatch System, telecommunications equipment as well as standard office equipment processing and telecommunications equipment as well as standard office equipment.
Minimum Qualifications / Substitutions / Preferences
High School Diploma, GED, or equivalent, and two (2) years of experience which involved a substantial amount of public contact and office clerical duties.
Must possess and/or obtain:
- Satisfactory national criminal background investigation (13 AAC 85.010, and 13 AAC 85.210) and financial review at time of hire.
- Alaska Public Safety Information Network (APSIN) / National Crime Information Center (NCIC) certification within thirty (30) days of hire.
- Satisfactory Criminal Justice Information System (CJIS) background check at time of hire.
- Satisfactory psychological assessment (determines job suitability) at time of hire.
- Satisfactory audiological exam at time of hire.
- Must possess the ability to type at a net speed of 35 WPM. The typing certification or documentation must contain the applicant's name, be current within the past one (1) year, and attached to application.
- Valid State of Alaska Driver's License with satisfactory driving record at time of hire.
Preferences:
- Experience in dispatching and/or receiving a high volume of calls for service. Some examples are:
- Emergency or public safety calls
- Transportation
- Private Security
- Utility Company
- Travel Industry
- Call Center
- Switchboard
- Intake Receptionist
- Customer Service Agent
- Preference for applicants with the ability to type at a net speed of 70+ WPM. [ ** NOTE: The typing certification or documentation must contain the applicant's name, be current within the past one (1) year, and attached to application to be considered for preference. ]
The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:
Health / Medical Benefits:
- Medical/Dental/Vision/Audio
- Life Insurance
- Dependent Life Insurance
- Short Term Disability
- Long Term Disability
- Flexible Spending Accounts – Health and Dependent Care
- Health Savings Accounts
Retirement:
- State of Alaska Public Employee Retirement System (PERS) Program
- 401(k) up to 6% employer match
- 457 Deferred Compensation Plan
Employer Paid Benefits:
- Employee Assistance Program
- Paid Leave Plan
- 13 Paid Holidays
Education Incentives:
- Paid Tuition and Books
- 4% Pay Raise for Associate's Degree
- 8% Pay Raise for Bachelor's Degree
Additional Benefits:
Leave accrual earned each pay period
Separate Sick Leave accrual earned each pay period
Shift differentials paid for qualifying swing (3%) and mid (6%) shifts
Take Home Car Program for qualifying positions