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Operations Center Technician

This position advertised has been exempted from the federal civilian hiring freeze.

Current FBI employees are ineligible to apply if serving under the same conditions as that for which is advertised, including:

Appointing organization (FBI)
Type of position (full-time, part-time, etc.)
Same or higher grade
Duty location (city or state)
Type of appointment (permanent, temporary, etc.)

All federal employees who opted into the Deferred Resignation Program (DRP) MUST resign prior to appointment in their new position.

Job Opening: 62982
Opening Date: January 26, 2026
Closing Date: February 9, 2026 at 11:59 p.m. (ET)

Job Title

Operations Center Technician, GS-7/8

Full Performance Level

GS-8

Division

Albany, Baltimore, Boston, Chicago, Cleveland, Columbia, Dallas, Detroit, Houston, Jacksonville, Kansas City, Little Rock, Los Angeles, Miami, Nashville, New Haven, New Orleans, New York, Newark, Norfolk, Pittsburgh, Portland, Richmond, Salt Lake City, San Juan, Seattle, Tampa, Washington

Location

Working Hours

Will vary - selectees may be required to work shift work including nights, weekends, and holidays as needed by the Field Office.

This position is designated as "emergency." As an "emergency" employee, you may be expected to report to work during periods of adverse weather conditions or other types of emergency situations when it is announced that an "unscheduled leave policy" is in effect or that federal agencies are closed in your immediate vicinity.

Job Type

Full Time/Permanent

Who May Apply

All U.S. Citizens

Number of Positions Available

Multiple

Questions

FBI_FOStaffing@fbi.gov

Salary

GS-7: $43,106.00 - $56,039.00

GS-8: $47,738.00 - $62,057.00

NOTE: The salaries listed above are the base rate of pay for federal employees on the General Schedule (GS) pay scale.

A complete list of pay tables factoring in locality pay (based on geographical area) can be found on OPM.gov.

Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.

Please ensure to specify your location preference(s) when applying. Your application will only be considered for the location preference(s) that you have selected.

This job opening will be used to fill OCT positions across FBI Field Offices. Please select your location preference(s) based off the Field Office's Headquarters City location. Due to the fluidity of vacancies, there is no guarantee which Field Offices will have openings within the time frame of this announcement. As vacancies become available, hiring managers with a vacancy will receive a list of eligible applicants for their location. Applicants may be contacted directly by the Division if/when there is a vacancy. This job opening will be available quarterly during Fiscal Year 2026.

KEY REQUIREMENTS

Must be a U.S. citizen
Must be able to obtain a Top Secret-SCI clearance
Some travel may be required

PHYSICAL DEMANDS

Most work is sedentary, but the job does require the ability to move around the office and lift and carry light items such as office files and boxes, books, copier paper, etc. Periods of high stress occur during a crisis.

WORK ENVIRONMENT

The environment involves everyday risks or discomforts that require normal safety precautions. The work area is adequately lighted, heated, and ventilated. Some work may require the use of protective biological hoods, gloves, and specially fitted masks because of high risks of potential exposure to biological contaminates. The incumbent of this position may be required to work all shifts based on the needs of the office.

MAJOR DUTIES

Conducts complicated searches on multiple databases and systems to locate data and analyze information.
Determines the significance, validity, and reliability of data and produces written reports for use within the FBI.
Utilizes the appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public.
Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response, determining other critical information, and notifying respondents accordingly.
Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials.
Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.

QUALIFICATIONS AND EVALUATIONS

Please ensure that your specialized experience and requirements are clearly identifiable in your resume. Your application will be evaluated using the FBI’s Candidate Rating Procedures. Your resume and supporting documents will be reviewed to verify that you meet the job qualifications listed in this announcement and will be compared against your responses to the online assessment questionnaire. Applicants must meet the qualification requirements by the closing date of this announcement.

If you are found minimally qualified, your application will move forward to additional phases of the review process.

The first five competencies will be used in a Structured Resume Review to objectively evaluate applicant resumes. Do not provide a separate narrative written statement. Rather you must describe in your resume how your past work experience demonstrates that you possess the competencies identified below. Your resume should demonstrate that you possess the following competencies.

Competencies:

Communication
Flexibility/Adaptability
Problem Solving/Judgement
Analytic Thinking
Information Management
Technology Application

Specialized Experience (SE)

GS-7: Applicant must possess at least one (1) year of SE equivalent to the GS-6 grade level. SE is defined as follows:

Evaluated the significance, validity, and reliability of data for inclusion in reports.
Analyzed, evaluated, and disseminated information.
Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
Maintained contact with internal staff and outside entities to obtain, verify, and convey information.

GS-8: Applicant must possess at least one (1) year of SE equivalent to the GS-7 grade level. SE is defined as follows:

Evaluated the significance, validity, and reliability of data for inclusion in detailed written reports.
Analyzed, evaluated, and disseminated information pertaining to emergencies.
Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
Collaborated with local, state, and/or federal law enforcement agencies in order to ensure an appropriate response to emergency situations.

Education

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:

GS-7: Applicant must have a bachelor’s degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor’s degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.

GS-8: Education may not be substituted for specialized experience at this grade level.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.