Team Member Services Supervisor

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is in the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a reliable, motivated professional to join our team as a Team Member Services Supervisor. The Team Member Services (TMS) Supervisor is responsible for coaching and providing career development to the staff. This position manages the operational activities of the department in accordance with established policies and procedures. Administrative duties assigned may include daily/weekly/monthly reports. This role also supports the operation in leading the other agents in administrative tasks, such as monitoring phones, maintaining employee personnel files, and payroll processing. The successful candidate will have excellent organizational skills, communication skills, and have an advanced ability with Microsoft Excel. This position reports to the Department Manager, Team Member Services.

Essential Duties:

Supervise the daily operation of the TMS office

Create daily work rosters, database entry, payroll processing

Resolve employee questions and document complaints

Correct non-compliant behavior and implement corrective action as needed

Maintain a high level of confidentiality

Guide team members in collaborating with external workgroups to complete projects and tasks

Maintain electronic pay records

Monitor and maintain station employee dependability records and administer corrective action reports

Job Qualifications and Competencies:

Previous administrative experience in a busy office environment

Outstanding organizational skills and ability to multi-task

Ability to work independently meeting specified deadlines

Ability to work well with all levels of management and support staff

Advanced ability with Microsoft Excel

Excellent verbal and written communication skills

Proven success as a team leader with ability to pre-plan

Experience in conflict resolution and de-escalation

Prior experience with internal controls processes for accountable items

Ability to work a flexible schedule

Preferred Qualifications:

Computer skills to include QIK, Microsoft Office Suite, and Outlook

Familiarity with Roster Apps, Workday, and SharePoint

Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents

Current Piedmont employee with a minimum six (6) months of service

Knowledge of payroll processes, corrective action forms, and delegation of administrative tasks

Work Environment:

Standard office environment, use of telephones, computers, and other office equipment

Physical Requirements:

Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.

Starting Rate:

$17.50/Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.