Loan Closer/Processor 1/2 (PCN 089071)
This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. https://doa.alaska.gov/dop/recruitment/alaskaRes
Not sure of who we are or what we do, please visit our website at https://www.commerce.alaska.gov/web/inv
Located in the heart of breathtaking downtown Juneau, Alaska, our on-site position at the Juneau Headquarters Office offers an exceptional career opportunity where you can make a meaningful impact every day. Please note, this role is not eligible for telework. Our division is dedicated to providing exceptional customer service to the residents of Alaska. We seek individuals who are passionate about making a positive impact in the lives of those we serve.
Are you an experienced professional in banking or office administration? If so, this might just be the career leap you've been waiting for!
We provide comprehensive training to transform our loan closers into experts in commercial loan transactions, opening doors to exciting advancement opportunities within our organization.
As a loan closer, you'll play a vital role in our Documents section, ensuring the utmost accuracy and transparency in loan terms, interest rates, and closing costs. Your meticulous attention to detail ensures agreements are seamless, while your exceptional customer service skills guide borrowers with patience and professionalism through the entire closing process.
This position is more than just a job, it's a chance to contribute to the success of borrowers, your team, and the organization as a whole. As a key member of our closing operations, you'll embody our values of professionalism, integrity, accountability, and a commitment to continuous improvement.
Your work will directly shape financial futures, and together, we’ll drive success in ways that truly matter.
Sound like the challenge and opportunity you've been looking for? Join us and be part of something extraordinary! Apply today and help us make financial magic happen!
The mission of the Division of Investments team is to administer and service loan programs under the Department of Commerce, Community and Economic Development. These programs were primarily designed to promote economic development through direct state lending in industries and areas of the state that are not adequately serviced by the private sector.
The Investments team values a work-life balance, the team is a small, welcoming community of loan officers, collection officers, loan closers, accountants, and technicians. You will be part of a team that promotes economic development and works closely with small businesses and commercial fishermen throughout the State of Alaska.
Ready to advance your career while shaping the future of Alaska’s economic landscape?
This position is a unique opportunity to grow within our organization and make a tangible impact on the state’s development.
As a Loan Closer/Processor 1/2, you’ll enjoy the benefits of a flexibly staffed role, ensuring the efficient and accurate closing of loan transactions across all loan programs administered by the Division of Investments. Wondering what a “Flex” position entails? It’s a career game-changer: rather than applying for a separate role to advance, this position allows you to seamlessly progress from Loan Closer/Processor 1 to Loan Closer Processor 2 upon successful completion of your training and probationary period. We’re dedicated to your growth, retention, and professional development—because when you succeed, we succeed.
In this pivotal role within our Documents section, you’ll meticulously ensure loan terms, interest rates, agreements, and closing costs are accurate and transparent. Through your exceptional customer service skills, you’ll guide borrowers through the closing process with patience, expertise, and professionalism, addressing inquiries and building trust every step of the way.
What’s more, you’ll be joining a supportive and collaborative team that fosters mentorship, camaraderie, and advancement opportunities. By empowering you with the tools and knowledge to excel, we’ll help you establish a solid foundation in lending practices and unlock your full potential.
This isn’t just a job, it’s a chance to make a difference in the lives of borrowers, support the growth of our organization, and contribute to Alaska’s thriving future. If you’re ready to take on this exciting challenge, apply today and let’s achieve greatness together!
The working conditions you can expect:
As this is an on-site position and not eligible for telework, you will be working in our headquarters office located on the 9th floor of the State Office Building in beautiful downtown Juneau. You will enjoy a collaborative atmosphere in a fully resourced and modern office space, with splendid views of Mount Juneau.
The 9th floor, has a fully equipped and spacious break room, that you will have full access to, as well as easy access to various restaurants and coffee shops.
Our Investments team fosters a cooperative environment through staff empowerment, accountability, and professionalism.
To be successful in this position a candidate will need the following core competencies:
Attention To Detail: Is thorough when performing work and conscientious about attending to detail;
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Clerical: Knowledge of filing, typing, entering data, maintaining records, and using and completing forms;
Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports; applies what is learned from written material to specific situations; and
Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; and produces written information that is clear and in an organized manner.
Minimum Qualifications
Loan Closer/Processor 1:
High School diploma or the equivalent
AND
Six months of experience performing a variety of office clerical assignments of average difficulty.
Substitution:
Completion of post secondary course work from an accredited institution will substitute for the required experience. (3 semester or 4 quarter hours of college course work is equivalent to 1 month. 150 of class room hours of vocational technical education is equivalent to 1 month of experience).
Special Note:
High School equivalent includes G.E.D. or completion of any basic adult education course of 480 class hours (16 weeks at 30 hours per week), or six months of work experience performing duties related to document processing or twelve months of work experience involving some routine tasks related to office or clerical support or highest grade of school completed plus amount of work experience which totals 12 years.
Loan Closer/Processor 2:
High School diploma or the equivalent
AND
Six months of experience in lending, banking, real estate, title insurance or a closely related field.
OR
High School diploma or the equivalent
AND
The completion of the training program for Loan Closer/Processors at the Division of Investments will substitute for the education and experience requirements.
Substitution:
College course work in business, finance, economics, public administration or a closely related field will substitute for the required experience on the basis of 1 semester hour or 1.3 quarters hours is equivalent to 1 month.
Special Note:
High School equivalent includes G.E.D. or completion of any basic adult education course of 480 class hours (16 weeks at 30 hours per week), or six months of work experience performing duties related to document processing or twelve months of work experience involving some routine tasks related to office or clerical support or highest grade of school completed plus amount of work experience which totals 12 years.
Additional Required Information
At time of interview applicant(s) are requested to submit::
Copies of your three (3) most recent performance evaluations or three (3) professional letters of reference.
List of three (3) professional references that have had supervisory responsibility over you along with their current daytime phone number and email address.
Flexibly Staffed:
This position is flexibly staffed. This vacancy may be filled at either the one (1) or two (2) level, depending on the applicant's training and/or experience. The full range of salaries is listed above. Starting salary will be determined by the level the position is hired at. If filled at Level 1, promotion to the Level 2 will occur upon successful completion of the probationary period and required training, as well as the applicant meeting the minimum qualifications of the higher job class.
Salary Information:
Loan Closer/Processor 1 - Range 10, $21.86 Hourly Amount
Loan Closer/Processor 2 - Range 12, $24.62 Hourly Amount
Education:
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time the application is submitted.
Work Experience:
If using work experience in order to meet the minimum qualifications of the position and it is not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
Multiple Vacancies:
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO Statement:
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Contact Information
If you have questions regarding Workplace Alaska, the application process and/or problems being able to submit your application or attachments online, please call the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.
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Contact Information
For specific information in reference to the position please contact the hiring manager:
Hiring Manager: Yvonne Fink
Title: Loan Manager
Phone Number: (907) 465-2510
Fax Number: (907) 465-2103
Email: yvonne.fink@alaska.gov